Ehsas Baldia

Privacy Policy

This Privacy Policy explains how the Ehsas Baldia mobile application collects, uses, shares, stores, and protects information when citizens use the service to submit and track complaints.

1. Information We Collect

We may collect the following types of information through the app:

• Phone number
• Name
• Email address (optional)
• Complaint information such as title, description, category, status, and related workflow data
• Location data when the user uses GPS during complaint submission
• Photos and media attached to complaints
• Device and session data needed for login, security, and app functionality

2. How We Use Information

We use collected information to:

• Create and manage accounts
• Allow users to submit and track complaints
• Route complaints to the relevant authority
• Communicate complaint status
• Improve security and service operations

3. Data Sharing

Information may be shared only where needed to operate the service, including with:

• Relevant government departments or service teams handling complaints
• Technical service providers supporting hosting, storage, or system operations
• Legal or regulatory authorities when required by law

We do not sell personal information.

4. Data Storage and Security

We use reasonable technical and organizational measures to help protect personal and complaint-related information from unauthorized access, misuse, loss, or disclosure.

However, no digital system, network, or method of storage can be guaranteed to be 100% secure.

5. Data Retention

Account and complaint data may be retained as needed for service delivery, official records, legal compliance, dispute handling, and related administrative purposes.

6. User Choices

Users may make certain choices within the app, including the ability to:

• Update profile information
• Choose whether to provide an optional email address
• Choose whether to attach photos
• Choose whether to allow location access

Users may also request deletion of their account and related data by contacting the relevant department using the email address or phone number provided in the Contact Us section of this Privacy Policy. Such requests will be reviewed and handled in line with applicable service, recordkeeping, legal, and administrative requirements.

7. Permissions

The app may request the following permissions for core functionality:

• Camera
• Photos and media
• Location
• Internet

These permissions are used only for app functionality.

8. Children

The app is not intended for children without appropriate supervision or authorization.

9. Changes to This Policy

This Privacy Policy may be updated from time to time. Any updates may be posted on this same page together with a revised effective date.

10. Contact Us

For questions, requests, or concerns about this Privacy Policy or the Ehsas Baldia service, please contact: